Privacy Policy
Learn how we protect your personal information and maintain your privacy while providing our services.
Privacy Policy
Last updated: October 6, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This may include:
- Name and contact information
- Vehicle information and specifications
- Shipping and delivery details
- Payment information
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process and fulfill your orders
- Communicate with you about your orders
- Send you updates and marketing materials (with your consent)
- Improve our services and develop new features
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To comply with legal requirements
- To protect our rights and safety
- With trusted service providers who assist in our operations
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Secure data transmission protocols
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with supervisory authorities
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences
- Analyze website traffic
- Improve our services
- Provide personalized content
7. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@transcanadaexport.com
Phone: +1 (778) 318-6171
Address: 10916 125 St, Surrey, BC V3V 4Z2, Canada